Explore a Career with Us

We're a fast growing global data automation company looking for talented individuals who love technical challenges.

Why come work for us?

We're a young and dynamic team who loves to to take on difficult technological problems. Our core values are integrity and excellence of service. Our software is used by clients in the legal, investigations, and corporate domains—we are occasionally called to testify as expert witnesses in court. We have offices in the United States, Canada, and Switzerland and work with partners and clients across the world.

Thank you Rampiva for your prompt help and support. The support team was very helpful to help us achieve our goal.
Rampiva Workflow has added a new layer to our ability.
We've been working on this issue for 2 weeks. You responded in 5 minutes with more help than what we received in the past 10 days.

Join Our Team

Become part of an international team empowered to serve a digital world

The Technical Support Specialist will be primarily responsible for replying to, managing and interacting with Rampiva Global clients via the Rampiva support portal. This role is critical in maintaining Rampiva’s high standard for customer care along with helping our customers grow their utilization of the Rampiva Automate suite. This role will be a full-time salaried position reporting directly to the Head of Client Success. The position is 100% remote with no travel required. Hours of operation are flexible, but the role is US or Canada based..

Job Responsibilities:

  • Troubleshooting technical issues.
  • Reviewing Nuix and Rampiva logs to determine the root error cause.
  • Installing and configuring Rampiva and Nuix software.
  • Speaking to customers to quickly get to the root of their problem.
  • Providing timely and accurate customer feedback.
  • Talking customers through a series of actions to resolve a problem.
  • Following up with clients to ensure the problem is resolved.
  • Supporting new client implementations.
  • Managing multiple cases at one time.
  • Testing and evaluating new versions of Rampiva and Nuix software.
  • Updating and curating the Rampiva Knowledge Base.
  • Documenting and tracking ticket outcomes and resolutions.
  • Document, validate, submit and track user Feature Requests.

Required Skills:

  • eDiscovery processing software experience.
  • Prior experience in technical support, desktop support, or a similar role.
  • Proficiency in Windows Server operating environments.
  • Proficiency in Microsoft Office applications.
  • Experience with Microsoft Azure and Amazon EC2.
  • Experience with remote desktop applications and help desk software.
  • Attention to detail and good problem-solving skills.
  • Excellent interpersonal skills.
  • Good written and verbal communication.
  • Experience with Support ticketing systems like Jira, ServiceNow etc.

Bonus Qualifications:

  • Certification in Microsoft, Linux, or Cisco.
  • Nuix Certifications (eDiscovery Specialist, or Nuix Master).
  • Relativity Certifications (RCA, RIS or RPS).
  • Video/sound editing experience.
  • Scripting experience in Python, Ruby or ECMA
  • Degree in Computer Science or Information Technology

Contact us for more information.

This role is for a full-time salaried position reporting to the Director of Engineering. The position is 100% remote with no travel required. Hours of operation are flexible, but the role is Canada based.

Are you interested in?

  • API Development
  • Web Development
  • Desktop Applications Development
  • Data processing and analysis


  • Excellent interpersonal and highly developed communication skills (verbal and written)
  • Creative and analytical thinker who is self-driven and capable of working independently
  • Highly proficient in Java and Javascript

What will you do?

  • Design, develop, troubleshoot, enhance, and document software applications
  • Review cutting-edge frameworks and platforms and identify benefits in integrating them in existing products
  • Provide technical support to clients using the company’s software applications
  • Assist with data processing and analysis

Contact us for more information.